Return & Exchange Policy

RETURN POLICY:

You are allowed to return your purchase from Pentagon® within 14 days from the arrival of your order, according to EU legislation If the 14 day period has expired, or the item purchased is harmed, worn or stained, Pentagon cannot accept the returned products and cannot proceed to any refund or replacement of the item. Before proceeding to return the whole or part of an order, customer is obligated to complete the Return Form (find it here) and send it to support@pentagon.com.gr . If Return Form is not completed, packages will not be accepted from our company.  An product returned must be in its original packing with non removed sales labels and the Return Card properly filled out which will be included in your shipment. 

Pentagon® Tactical offers a 6 month warranty from the date purchased, for proven factory defect and not caused by unreasonable use. After this period, warranty will not be valid anymore. 

If a part of the order is refunded, the refund policy is normally valid. The shipping costs in case of non-defective products will be byer's rensposibility.

If your order is returned to us and follows with our return policy guidlines, we will issue a full refund of the Product. The return, customs and shipping cost will be buyers responsibility. 

If you have received an incorrect, harmed or factory defective product, please click on the following click HERE and follow the steps.

Refunds will be credited to the original form of payment for the purchase price along with any applicable taxes.

EXCHANGE POLICY :

If you wish to return a product that you bought without any defects or damages, in order to purchase another product from our web store (www.pentagon.com.gr), you could send the purchased product, shipped at your own expense to us. The product will be inspected by our quality team and will be confirmed that it fits within our return policy. Τhis process can be delayed due to workload. If there is no issue, you will receive the amount of your order in Credit form in your personal account ,where you can use them at any time within 3 months.

Pentagon® Tactical offers a 6 month warranty from the date purchased, for proven factory defect and not caused by unreasonable use. After this period, warranty will not be valid anymore.

Αny product purchased from our online store cannot be returned to any cooperating physical store.

Working hours ( Eastern European Standard Time GMT+2 )

Mon-Friday | 09:00 a.m. – 16:30 p.m. – Except public holidays.